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Ordering Policy
Privacy Policy
Legal Policy

Website Policy as well  as  the  a link to the complete Legal Policy can be viewed on this page.


http://www.swordsdirect.com

     
     

Swords, Daggers, Knives and Medieval Weaponry

Purchaser/User Assumes All Risk: It is up to the customer, not the seller to verify the legalities of these items in your area and or shipping location. You must be at least 18 years old, or of legal age to purchase weapons or any items located on this website. may not be held responsible for illegal or inappropriate use of product, including but not limited to damages resulting from improper use, illegal use, use by minor representing himself as adult, etc. See complete legal policy.

The swords and edged collectibles available are designed to be real swords. They are not to be used in theatrical-style reenacting or cutting exercises except where specifically named for that purpose and designed for that specific use. While some are for display only, some practical and functional swords are designed for soft target cutting (such as tamashigiri - the cutting of mats) they should only be used for that purpose by well trained professionals. Never perform cutting exercises without proper training and supervision. It is dangerous to use Valiant Armoury swords in any manner other than their intended purpose. Abuse or misuse will void the warranty and endanger the user. See complete legal policy.


Contact Customer Service:

Question:

If you have a question about a specific item, please include the item name.


*To ensure proper routing, do not leave Question field empty.

Tell us how to get in touch with you:

Contact Name:
E-mail:

Phone:                 *Optional

 


To check an existing order:
   
At the this URL customers can do the following:
 
Check Order Status Order Specialty Items
Update Billing Information Cancel an Order
Update Shipping Information Request Return Authorization Form
 

All customer requests must be submitted at this website for processing.

>>>>>>>>>>IMPORTANT INFORMATION PLEASE READ<<<<<<<<<

Tracking information is automatically e-mailed after shipment (check e-mail before contacting customer service). Average shipping time is seven to ten business days from the day the order is placed. A business day is Monday through Friday not including weekends or holidays.

All order updates, out of stocks, backorders, confirmations and tracking numbers will be sent automatically to the e-mail address that was submitted on the original order. Check this e-mail frequently during the order process.


When will I get my tracking information?
How old do I have to be to place an order?
Is my information secure?
Will I pay sales tax?
What is the average shipping time?
What methods of payment do you accept?
How do I order from outside the United States?
What is the return policy?
Are these items legal in my state?


Tracking Information:

Tracking information is automatically e-mailed after shipment. Average shipping time is five to ten business days from the day you place the order. A business day is Monday through Friday not including weekends or holidays.

In order to receive your tracking information please ensure your e-mail address is current and valid when placing your order. All e-mails are processed in the order they are received.

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Attention all customers:

Purchaser/User Assumes All Risks: You must be at least 18 years old or of legal age to purchase this merchandise. The customer is responsible for the legalities of these items in their area and or shipping location. N.G.W and all of it's affiliates assume no responsibility for any injuries that may occur by the mishandling of any merchandise. Full Legal Policy

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Privacy and Security:

Privacy and security is taken seriously. We recognize that we must maintain and use customer information responsibly. Our website uses up to 256 SSL Encryption. Some versions of browsers and some firewalls don't permit communication through secure servers.

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Sales Tax:

We are required by law to charge sales tax on all orders delivered to Florida.

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Shipping Time and Method:

Average delivery time is five to ten business days from the day you place the order. A business day is Monday though Friday, not including weekends or holidays. Most orders are processed and shipped within the first business week.

All orders are shipped UPS or FedEx Ground services. Unfortunately we do not ship to P.O. Boxes. When ordering, submit a complete physical street address for shipping. Additional shipping charges may apply in some areas like Hawaii and Alaska.

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What methods of payment do you accept?

We accept all major credit cards:

Visa
MasterCard
American Express
Discover
Debit Cards
U.S. money orders
PayPal - Go to www.ngwinfo.com to use PayPal.

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How do I order from outside the United States?

Unfortunately, we are not shipping any orders outside of the United States.

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What is the return policy?

Returns and Cancellations:

* Shipping charges are non-refundable in all cases once the order has shipped.
* Return shipping charges are the responsibility of the customer.
* Claims for defects must be made within one week of the receipt of the merchandise.
* Claims for returns must be made within one week of the receipt of the merchandise.
* All Returns Require a Return Authorization Form or they will be refused.
* There will be a 15% restocking fee on any undeliverable or returned item(s) under $500.
* There will be a 30% restocking fee on any undeliverable or returned item(s) over $500.
* No refunds will be issued on used, damaged or items not returned in original packaging.
* Orders using money orders will receive store credit only.
* All order cancellations must be submitted to customer service before the order is shipped.

Note: All items must pass quality control and are thoroughly checked before shipping. Check your package at the time of delivery for any visible damage to the packaging. It is the responsibility of the customer to notify the carrier immediately with any loss or damage claims. It is the customer's responsibility to follow up on damage and lost item claims with the carrier. All items are insured at retail value.

N.G.W, Inc. will not be held responsible for items sent back without authorization.

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Are these items legal in my state?

Check the legalities of the items being ordered before you complete your order.

Purchaser agrees to assume full responsibility for compliance with all current and future applicable state and federal laws and regulations in regard to proper and legal use of product by himself or others. N.G.W, Inc may not be held responsible for illegal or inappropriate use of product, including but not limited to damages resulting from improper use, illegal use, use by minor representing himself as adult, etc. Full Legal Policy

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Swords & Daggers

Movie Swords

Kitchen Knives

Replica Guns

Battle Helmets

Military Swords